Good Job, R NISSAN of EDGEWOOD Maryland!

[PalmerWMD]

Often we talk about dealerships here on these pages, and its not always flattering.

This time however, there are only good things to say.

R Nissan of Edgewood, Maryland is the Place I did business with, in the last few days.

PROLOGUE:

Ever since I bought my shiny new 350Z Enthusiast 6 Speed from Collins Nissan Louisville (buying experience here: zerothread?id=83917 ) my car suffered from a rough idle.

A couple of Nico Members, whose judgment I respect, diagnosed it as a miss at idle at a couple of meets and I agreed.

A mere 7 weeks after I bought my car, I went to the Collins Nissan, where I had just spent $30,000 on this car, at to have it looked at/fixed.

I showed up at the appointed time and had to wait a full 40 minutes before I was able to meet the tech and explain the symptoms.This was on a day I was working and couldnt afford to spend a lot of time.

Even so, I was a good sport and took much care to give him all the information I could think of and went with him on the test drive on his request, since I wanted to give him all the info possible, to make his job easier.

When I came back at 5 pm that day, I was greeted by the Service Advisor who informed me ,that they couldnt do anything, as the car was not throwing a code.

I asked them if they had check some of the resitances at the sensors, "no", did they ohm the injectors? "No", Check the connections at the MAF? "no", did they do anything other than plug in the Consult? "No".

I was informed if I wanted <any> diagnostic work beyond plugging in the consult, I would have to pay for it, as Nissan wouldnt reemburse them.

I kinda doubted that, but even if true, why was that my problem?

I had just paid them a lot of money for an intact car, if there are any reembursement problems they are their job to fix not mine,, I was informed "We cant do anything, why dont you call Nissan to get them to cover it, besides there is nothing wrong with the car"

Aaargh.

Fast forward to 3 months later and a different state:

I been living with this miss at idle and sometimes its pretty bad, for many weeks now.

Near my new job at Edgewood Arsenal, Maryland, I spot this shiny small Nissan dealership tucked on the side of Route 40/Pulaski Highway.

They dont have the 5 yard giant Nissan Hamburger, that Collins sports on a 30 foot tall pillar, and are clearly not as gigantic, but I figure I am not working today, I wanna see if these guys can help before I throw on a grounding kit ( which some say may alleviate my problem).

I come in and tell them about a terrible squeek that had just started the day earlier in my front suspension and about my idle problem with little hope, either one would be fixed, at least the first time around.

I wait in the waiting room and a few hours later am told they identified the squeek as a loose brake caliper and they have orderd a new one.

As for the idle they werent able to reproduce the problem as of yet.

I am thinking, great at least took take care of the squeek, as I drive away I make an apppt, to check the idle problem again and explain it only shows at no load when fully warmed up (maybe I should emphasized this before).

A couple of weeks later I am back and they take the car for the day, as its a tough problem, I caution them another dealership didnt find any codes and does he think he might be able to find the problem?

Rick The Service Manager says something like: "There are other ways to find something like this, than just a consult, I'll assign one of my Master Techs ,there isnt much that he'll miss."

I think "great", I also offer to pay $$ if their diagnostic work exceeds what is reimbursable by Nissan, he says no need for that, its under warranty no need for me to worry.

I'm like "Wow!Talk about a great attitude!".

At the end of the day, he gives it back to me, wasn't able to reproduce problem and I realized when we signed in for the second try, I didnt emphasize, it does it only under no load and when fully warmed up.

He begs me to bring it back when it does it, so he can take a crack at it.

I go out and low and behold, it does it right then after I switch off AC.

One of the younger guys comes, sits in car and say "Yep Miss at idle, maybe lean too"

He runs out gets a consult and starts checking it out all over.

He agrees this problems definetly exists and should be fixed.

I leave the car.

As time progresses, I see them pull in a Z , from their ,lot to compare readings, the tech is working hard jumping from car to car to find what's different, as the other one is running fine.

When I come back, they tell me they replaced the MAF with a known good one of another car and the car runs much better now.

Perfect, maybe not, but so much better, even when revving/accelerating it feels better and much smoother.

I am pretty pleased that these guys would try so hard, to fix my car under warranty, when I didnt even buy it there.

Rick says to bring it back, when I am back in town and watch the smoothness to make sure I am satisfied and that he did the right thing getting the MAF off that new Z .

Also they changed the transmission fluid at my request ( Collins Nissan had earlier said "No need") and the car shifts much better now.

In summary, the professionalism and courtesy of R Nissans Service Department never ceased to impress, their dogged commitment to getting it <right>, showed the entire time.

Infiniti Level service at a Nissan Dealer.

Even though my new house is almost 40 minutes away, I will always come back back here for Service and I recommend other Members in the area do the same.Even if its a bit of a drive, after all they are only 30 minutes away from Baltimore, clearly take pride in what they do and do it well.

Their phone number is (410) 538-8500, and they are loacted on Route 40, 3-4 minutes away from the Edgewood exit, off I-95.

Fred..

[Mr1der]

that's how it sound be done everywhere.

viva la good techs!

[maxhopper]

Good deal Fred. I'm glad you found somewhere that gives good service.

ps. Did you get the new house?

[w1ngzer0]

that crap is under warrenty? and 2 dealerships didn't help you? well well... looks like you could have had a lawsuit on your hands

[PalmerWMD]

that crap is under warrenty? and 2 dealerships didn't help you? well well... looks like you could have had a lawsuit on your hands

One dealership didnt help, the second one did. read carefully..

(I admit its a long post..)

Fred..

PS: Scott,yes my offer on the house was accepted.

[HashiriyaS14]

That's a ways away from me (I'm in Kensington MD), but if possible, I'll go out of my way to go there for anything major on my S14.

Thanks for the info.

[nsrZ32]

not to jack your thread but....

I want to throw in a plug for North Coast Nissan in middleburg hts Ohio as they are awesome and very honest and helpful

Glad you got it worked out Fred!!

[jacob360]

That sucks. All the techs (including me) at the Nissan dealership I work for probably would have done what the second one did. The service writer is currently my problem

[elwesso]

Very good Fred..... I knew someone would care!!!!!

[ace135cc]

nice, thats on my way down to white marsh mall, might have to hit it up sometime, don't think i'm letting any DE dealers touch my s14.

[NSR_s30]

not to jack your thread but....

I want to throw in a plug for North Coast Nissan in middleburg hts Ohio as they are awesome and very honest and helpful

Glad you got it worked out Fred!!

Yeah I want to plug Arch Abraham Nissan in North Ridgeville, Ohio. Talk about a dealer that cares and has always been helpful in the past. Plus Brother bought his '01 B15 SE there, our friend bought his '03 Spec there, and my parents recently converted to Nissanism buying their 00 Altima there.

Sorry Fred for jacking the thread, glad to hear you found a nice friendly dealership to take the 350.

[D1SR240]

I wish all places conducted business like that dealership. Now a days it's hard to find a business that actually cares about customer satisfaction, rather than just $.

[MinisterofDOOM]

While we're plugging good Nissan dealerships:Christopher Nissan (formerly Jerry Seiner Nissan until a name change a couple months ago) in Woods Cross Utah, about 10 minutes north of SLC.

These guys rock...My family bought both our Maximas there.When my parents gave me the '93 I took it in to have a few things looked at...evil Nazi seatbelts were dinging even though they were hooked in tight. I'm very used to people seeing me and choosing not to care what I think because I'm just some kid. These guys treated me with the same respect they treated my father (and my grandfather...he bough a 2nd gen Pathy and a Frontier from them) with. I had alternator issues which I'd had diagnosed at Autozone (it's closer). They (Autozone) found nothing. Took the car to Christopher Nissan, they took it for a day, drove it around and diagnosed it for free. They found it was the alternator (a refurb from Autozone...wonder why they didn't find anything wrong with it when I took it to them... ).

These guys sent me to another dealer in Ogden when I needed an inner fenderwell cowl. Just from buying one $20 part from the second dealer, I got a sheet of coupons in the mail. I got a $7.69 oil/filter change coupon from these guys. 8 bucks for all fluids changed/topped off, oil filter changed, tire pressure normalized, and they washed the car by hand. Hell of a deal.

I've been extremely impressed with the service and attitudes I get from both these dealers.

[PalmerWMD]

nice, thats on my way down to white marsh mall, might have to hit it up sometime, don't think i'm letting any DE dealers touch my s14.

When you do, hit me up ( email in profile) and we'll do lunch while your car is in Service.

And we can figure out how to activate the loacl scen 'cuz we have tons of members in this area, MD, DE+ southeast PA.

Fred..

[Jesda]

Mountains of praise for Jaremko Nissan/Saab in Spokane WA. When I owned my 88 Sentra I always went there for oil changes and other serivce, and they were always courteous and did everything right and on time. Even their sales people were well-trained, never used annoying high-pressure tactics, and treated me with courtesy and respect.

The owner of Jaremko has an original first-year white Sentra in MINT condition. He offered to sell it but at a ridiculous premium of course (in other words, not selling). It was amazing seeing such an old vehicle that looked good enough to place in the showroom. There was not one scratch, ding, or blemish.

Bommarito Infiniti in Ellisville MO is excellent as well, always willing to take the time to answer my annoying questions in great detail, treating me with respect, and taking care of service on time. They some times throw me a discount here and there, because they know its an old Q and I have an unreasonable love affair with it. I share a lot of what I learn on NICO with my service writer, who actually listens with two ears. Parts are always the cheapest in town (but overpriced compared to Joe our NICO sponsor). Their complimentary car washes are also spot free.

Piss on Plaza Infiniti in Creve Coeur MO. You can do a search if you want to know how much I hate those sons of bishes.Despite being less than a mile away from the house, our family avoids them like a corpse with the plague. We buy and service our Lexus, Infiniti, Honda, and Acura vehicles at dealerships 10-15 miles away.

[DarkStar]

I live in Bel Air, and I've been there a couple times. Great service and they know what they're talking about!

[Altiman94]

John Deery Nissan here in Cedar Falls, IA has been great. I've had work done on my 240, ordered parts, etc. They also are a Mercury dealer, so they have worked on my cougar. The service was timely and great. A guy I work with owns a 2k4 3.5SE Altima. They have done mounds of warranty work for him with no fuss. great place.

[PalmerWMD]

ps. Did you get the new house?

Yes..

Fred..

Good excuse to bump..