1stEXinCT
Offline
10 posts
2008 EX 35 AWD Journey
Bloomfield CT
1-16-2008
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| « Re: Leaky Sunroof ! (rontek) | 9:57 AM 6/3/2008 |
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My car is usually handwashed by the hubbie and don't tell him, but I took it through both types of car wash. No leak in my roof.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (1stEXinCT) | 12:14 PM 6/3/2008 |
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Thanks for your experience. I am actually surprised as both my EX and the loaner they gave me both did the same thing. As I said the water was not "pouring" in, but the pressure pushed the glass down slightly, enough to let drips and light spray in.
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exawe
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2 posts
EX35
Toronto ON
3-27-2008
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I experienced the same when I wnet thorugh a touchless I pressured car was. I then took it to the one that had brush rollers had no problem with that. I need to let the dealership know.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: (exawe) | 3:20 PM 6/4/2008 |
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Yes, Please do. If more of us make Infiniti aware of the problem, they will have to do something about it. If you would not mind, please PM me with the mname and State of the Dealership where you purchased your EX. I would like to keep track of them if possible.
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allthatjazz
Offline
53 posts
2008 Blue Onyx EX35 Tech
Toronto ON
4-3-2008
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| « Re: (exawe) | 11:03 PM 6/4/2008 |
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| Quote, originally posted by exawe » | | I need to let the dealership know. |
I have not gone through the car wash as of yet so have not run into this issue. I am also in the Toronto area, so wondering which dealer you will be returning to for your service. If you don't mind, it would also be great if you would share with us the quality/service you receive when you make your complaint, and how quick they are to fix the issue. This is my first Infiniti, so I am still trying to decide which dealer has the best service
Thx
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EX-lover
Offline
48 posts
Infiniti EX 35
Toronto ON
4-9-2008
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| « Re: (allthatjazz) | 7:53 AM 6/5/2008 |
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I bought from Markham Infiniti, and would definitely go back there for services. The service manager there is very good and reasonable, his name is Bill. I found a dent in my bumper 24 hours after I picked up and signed off my car. My wife and I know we didn't hit anything in that 24 hours, so we took it back to the dealer. He replaced the bumper for us at no charge.
My friend bought a BMW and found a dent on the hood during the pickup inspection, but the sales told her it was the shadow from the lighting. When she took her car back for oil change, the mechanic told her she damaged it from car wash, and wouldn't fix it. She ended up writing a complaint to BMW, they finally agree to pay 50% of the bill. Markham Infiniti 
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pmas
Offline
4 posts
EX35
Massapequa Park NY
6-17-2008
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| « Re: Leaky Sunroof ! (rontek) | 8:37 AM 6/17/2008 |
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I discovered mine leaking the first time I drove it in the rain, this past Saturday. It was quite a severe thunderstorm, much more rain than usual. I have washed the vehicle several times and even been to the car wash once. I never noticed a leak until this storm.
I have the vehicle less than 3 weeks. I brought it to Infiniti and they just called to tell me they are replacing the sunroof glass, which comes with the seal as a unit.
I will post the results after the next big downpour!
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rn79870
Offline
5425 posts
2008 G35 & 2005 Vette C6 vert.
Carlsbad CA
11-24-2007
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| « Re: Leaky Sunroof ! (rontek) | 9:26 AM 6/17/2008 |
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Sorry I don't have an EX to compare it to, but my G35 doesn't leak in the car washes. I can't believe that they tell you that it's normal. Take it through a normal car wash, (mine goes all the time without problem), and if your car leaks, get the camera out and start documenting. I'd never take "it wasn't designed for that" from a manufacturer when I'm using a readily available commercial product in the expected manner. It isn't like you're abusing the vehicle. From my time on this forum, I've seen other issues that people have had with Nissan/Infiniti and the "It wasn't designed for that" or "It isn't really a malfunction, it is normal" line is typically the way they start. When pressed long enough, with proper documentation, they typically capitulate. I hope you get the satisfaction you deserve on this.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (pmas) | 10:30 AM 6/17/2008 |
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Can you please tell me your location and the name of the dealership if possible? I too had my sunroof replaced but it did not fix the problem. I am trying to document all the cases of this issue for Infiniti Consumer Services. Make SURE that after your roof is replaced you test it in a High Pressure Car wash. If there are any "Typhoon" washes in your area, I would use it as a valid test.Thanks, Ron
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pmas
Offline
4 posts
EX35
Massapequa Park NY
6-17-2008
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| « Re: Leaky Sunroof ! (rontek) | 12:24 PM 6/17/2008 |
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Ron
I just sent you an email.
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pmas
Offline
4 posts
EX35
Massapequa Park NY
6-17-2008
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| « Re: Leaky Sunroof ! (pmas) | 2:26 PM 6/19/2008 |
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OK.. you are going to love this!
I go the car back last night. They replaced the sunroof. It rained a few hours later and guess what? Soaked! The headliner, the sliding cover for the sunroof too. I went right back to the dealer and they saw it themselves. When sprayed with a hose, it literally "sprays" in. They said this is the way it's designed. In other words, I am simply out of luck. I called Infiniti and now have an incident number. A rep is supposed to call me to figure out what can be done.
I just find it hard to believe that getting rained on inside your vehicle is considered normal.
Stay Tuned!
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (pmas) | 3:50 PM 6/19/2008 |
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Paul and I are both dealing with Infiniti consumer services, as the dealerships are unable to do anything about the problem. This will make FOUR vehicles that I know about with leaking sunfroofs. When it starts to get cold and any water that may be let in freezes, it is going to cause all kinds of issues. The "drains in the roof" excuse just does not cut it with me. When the glass is closed NO water should get in any time. Other than this issue, I love the vehicle. I am just VERY dissapointed with the response so far from Infiniti responding to the problem. As I said before, if you have not had the opportunity to thoroughly test your sunroof for leaks, I would do so. if you do not have any issues, GREAT ! But if you do, you will want to let Infiniti know so they can begin to look into, and do whatever is necessary to correct the problems on vehicles like ours.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (rontek) | 8:46 AM 6/24/2008 |
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Well this will probably be my last post about my leaky sunroof. Infiniti consumer services has basically washed their hands of the issue. Their position is that the car is performing to specifications, and that water leaking in the sunroof in a car wash is OK. The issue Paul is having , according to Infiniti, is not related because his leak is more severe, and happens when it is raining as well. A leak is a leak. There is obviously something wrong with the design of the roof, or a manufacturing problem in at least some of the EX35's, as I have not found another vehicle, Nissan or not, that leaks in the same manner as mine. I even contacted the manufacturer of the car wash equipment, and they have never had any other complaints like this. They also believe something is not right with the roof. I have to say I am more dissapointed with the level and manner of support provided by Infiniti Consumer Services, than I am with the leaky roof itself. Although it is unacceptable, I can live with not using a high presssure car wash. I guess I expected Infiniti to provide the same level of service that I received with my BMW purchase, but I was mistaken. I hope all of you other EX35 owners out there do not have the same problems Paul and I are having, and if you do, make sure you let Infiniti know that you are aware there are others out here that also are experiencing the leaks.Good Luck ! Ron 
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pmas
Offline
4 posts
EX35
Massapequa Park NY
6-17-2008
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| « Re: Leaky Sunroof ! (rontek) | 9:40 AM 6/24/2008 |
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Currently, I decided to wait to bring the vehicle back for the dissecting. The reason for the delay is simple: When they replaced the sunroof, they scratched the wood grain on the console and also gouged the shifter knob. So I am waiting for the parts to arrive so I can make one appointment for all. Then supposedly, they are going to have an engineer on the line while the tech works on the vehicle. Honestly, I have absolutely no confidence in Infiniti at this point. Based on Ron's outcome, I feel we are all out of luck. What a shame!
By the way, it just started to rain. I think I'll go into my nice new EX to take a shower.lol
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sublime1017
Offline
9 posts
ex35 journey with nav and premium package. RWD
new orleans area LA
5-29-2008
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| « Re: Leaky Sunroof ! (pmas) | 10:53 AM 6/26/2008 |
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I have been watching this thread so I decided to test my car. When the high pressure wash sprays the top of the car, I did experience slight water leakage. Basically, the water comes in where the metal meets the glass. I guess I will have to bring it to the dealer and go through a wash and show them. I would say it certainly a defect with the design. I really don't want to go through the hassle of replacing roof/sunroof but I agree that Infiniti needs to be aware of this problem. If my sunroof or anything else exposed to water craps out on me, I want to make sure I don't pay a penny. However, it doesn't appear there is much recourse pertaining to this issue. Just wanted to mention this as this appears to be an issue most of us will deal with in owning the EX35.
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exfactor
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12 posts
kongo ka
5-19-2008
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| « Re: Leaky Sunroof ! (rontek) | 11:16 AM 6/26/2008 |
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Why not a law suite claiming Infiniti selling defective products ?
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (sublime1017) | 12:10 PM 6/26/2008 |
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Thank You for your contribution. I can understand your reluctance to having your roof replaced on your brand new EX35. (Mine was 2 DAYS old when they replaced it!). And I think as long as you make the dealer and Infiniti aware of your issue, and let them know you too are aware of several other owners experiencing the same, it will add to our goal of having Infiniti "Seriously" address the problem. Whether its the design, or a faulty part, or whatever. That is why I am trying to encourage other EX35 owners to at least give your roof a thorough testing. Even a small leak, is still a LEAK !Ron 
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (exfactor) | 12:14 PM 6/26/2008 |
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Each state has their own "Lemon Laws". I have made inquiries with an attorney, and if I did not like the car so much, (Other than the leak), I would seriously be going down that road. At this point I just want Infiniti to "Seriously" look at the problem, and FIX IT ! I dont want money. I dont want to give my EX back. I just want my roof not to leak under any "reasonable" circumstances.Ron 
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sublime1017
Offline
9 posts
ex35 journey with nav and premium package. RWD
new orleans area LA
5-29-2008
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| « Re: Leaky Sunroof ! (rontek) | 12:55 PM 6/26/2008 |
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Thanks for the quick reply. You are so right b/c I love my car. I am going to be out of town quite a bit for the next 30 days or so but I will post again on any developments when I have time to take it in to the dealer. I haven't noticed it all during rain but maybe I wasn't checking hard enough at the time. In any case, it's a slight leak but I don't feel I should have to put up with it since I spent 40K on my "dream" car.
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inteller
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233 posts
2008 EX35 Journey AWD
Tulsa OK
5-23-2008
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| « Re: Leaky Sunroof ! (rontek) | 9:56 AM 6/27/2008 |
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if I had water filter down and shower inside my EX, I'd be gunning for a new one. no telling what long term effects it will have on the electronics and leather...and carpet mold.
sEXy's chauffeur
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sluday
Offline
77 posts
2008 EX35 AWD Journey Moonlight-nav-premium-tech-lux
manahawkin NJ
6-17-2008
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| « Re: Leaky Sunroof ! (inteller) | 8:52 PM 6/27/2008 |
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We just had a major storm in New Jersey with torrential rain and strong winds.(30-60 mph winds) Went to check my 1 day old EX for leaks and everything was dry as a bone. I guess i got lucky and got a tight sunroof from the factory. I will only hand wash my EX. It seems that the high pressure automatic car washes could be the source of the problem. 
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (sluday) | 11:51 PM 6/27/2008 |
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Im glad you appear to be OK. It does get tough washing by hand in the winter though. Also the point is , it should not leak EVEN in a high pressure automatic car wash. Good luck with your new EX.Ron
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lsyankees
Offline
5 posts
Colts Neck NJ
6-21-2008
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| « Re: Leaky Sunroof ! (rontek) | 1:01 PM 6/29/2008 |
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Already brought in the ex35 into the dealer. They were told not to touch the car by Infinifti since there was no fix at this time. My car leaked during a very heavy down pour. Also, put in a call to infiniti's consumer affairs which the dealer recommended to record this issue. Awaiting to see what happens next. So far no leaks during a normal rain. I haven't been to a car wash as of yet so I cannot report on this yet. Our car is less than 2 weeks old as of 6/28. I will try to keep you updated once I hear back from Infiniti or the dealer.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: Leaky Sunroof ! (lsyankees) | 8:21 PM 6/29/2008 |
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Well, It looks like Infiniti is Cover Your A#@ Mode now. This response just proves they know they have a problem, but whether they will do anything now or ever , will remain to be seen. From the response I have received to date, I would not hold your breath. The best you can do is to let them know it is not acceptable for a brand new $40,000 vehicle. The model has been out just about six months. I have had mine for a little over one, and since I posted my leak issue I have already found at least SIX other owners with the same or similar problems. Please keep me posted with the response from Infiniti Consumer Services. I am trying to keep track of all the owners that are having the same problem.Thanks, Ron
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ExLover
Offline
34 posts
Toronto Ont
7-1-2008
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| « Re: Leaky Sunroof ! (rontek) | 7:13 AM 7/1/2008 |
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Hi all, this is my first post. I took delivery of my ex35 in February. My sunroof does have leakage every time to auto car wash. Also a few weeks ago in Toronto there was a heavy thunderstorm and there's water leakage as well. I'll bring this to the attention of my dealer next time I take my ex35 for maintenance.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « NEW Update ! | 10:25 AM 7/1/2008 |
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Well, thanks to a concerned and caring sales person, I was able to speak to my dealerships Infiniti Corporate Service Representative. I explained my frustration with Infiniti Consumer Services, and the fact that I have found "several" other EX35 owners experiencing the same or similar issues. I told him I was not looking for anything from Infiniti, not a buy back, not financial compensation. I just wanted my brand new EX35 that I really like a lot, not to leak under any reasonable circumstances. He still was not convinced there was an issue. He did agree to investigate my claim of other owners issues, by looking into the Infiniti dealership service records for EX35 owners that had reported sunroof leaks. I would also like to keep track of owners that have had roof leaks so I can "compare" what I have found with what his investigation comes back with. If you are an EX35 owner and have reported a sunroof leak to your dealership, or are planning to, PLEASE send me an e-mail or post in the forum, the name and state of the dealership where you reported the leak, and the date you first reported it. If you want to send me details of the number of repair attempts and any other responses from Infiniti, I would appreciate it. I am only trying to gather information to support a satisfactory response and fix for the problem. I do not need or want any personal information. You can send your info to ron_tek@verizon.net or post it in the forum. If anyone else wants a copy of the list I create, they are welcome to it.Ron
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sluday
Offline
77 posts
2008 EX35 AWD Journey Moonlight-nav-premium-tech-lux
manahawkin NJ
6-17-2008
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| « Re: NEW Update ! (rontek) | 10:56 PM 7/1/2008 |
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I was wondering if this was a early production issue. Mine was built in March and I have no leaks. I did not run the car thru an auto car wash (i do not plan to) but I had two major storms with heavy rain and wind last week and not a drop of water. What part of the sunroof does the water come in? I would like to check my car after rain storms.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (sluday) | 3:35 AM 7/2/2008 |
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My EX was March 08 production as well. With my roof, the water comes in from the back. So if you were to be sitting in the drivers seat, and put your hand behind you, up inside the roof, you would feel water come in where the glass meets metal. There is a piece of foam rubber up there along the edge of the glass you can also feel. This becomes soaked as well. Others have experienced much more severe leaks. As far as the car wash goes, it is not an "Auto Wash", but a touch less high pressure bay. No brushes, just water.Good Luck ! Ron
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M45Caliber
Offline
275 posts
2003 M45, 34K original miles, Pearl White, Chromes, Borla and 2008 EX35 Journey, Pearl White & Stone
Tempe AZ
6-3-2008
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| « Re: NEW Update ! (rontek) | 11:41 AM 7/5/2008 |
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I live in AZ so little to report in the way of rain related leaks (but the monsoons are here... so we'll know soon enough) It's been through the local "shammy strip" car wash several times with no discernable leaks. We purchased our EX in late Feb. - fresh off a truck... so Jan or Feb production would be my guess. I'll advise one the rains begin.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (M45Caliber) | 5:16 PM 7/5/2008 |
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Great ! Thanks for the update ! Please keep me informed if there is any change in status. Not that I am wishing bad luck on anyone, I just want to keep track of any other issues. Thanks Again, Ron 
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EXceptional
Offline
225 posts
2008 Aspen Pearl EX35 Freakin Loaded !
Alberta Canada
4-6-2008
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| « Re: NEW Update ! (rontek) | 6:05 PM 7/6/2008 |
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This is absolute CRAP.I've handwashed my Wife's EX35 since we picked it up... and we have not seen any signs of leakage, yet. The thought that it CAN leak, is disturbing.
Dean...
Alberta, Canada.
2008 Infiniti EX35 AWD
Aspen Pearl/Black Leather
Loaded with all the Toys.My other Vehicle...
2003 GMC Sierra Denali
w/AWD & QuadraSteer.
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (EXceptional) | 6:36 PM 7/6/2008 |
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My point EXACTLY ! Maybe you will not have any trouble, but keep an eye on it.Thanks, Ron
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sluday
Offline
77 posts
2008 EX35 AWD Journey Moonlight-nav-premium-tech-lux
manahawkin NJ
6-17-2008
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| « Re: NEW Update ! (rontek) | 12:30 AM 7/7/2008 |
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I was wondering if the leaky roof has something to do with the roof rail installation. maybe the rails are bolted on too tight and has lifted or warped the roof to create a gap in the moonroof? Does you car have roof rails?
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (sluday) | 3:42 AM 7/7/2008 |
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Actually mine does NOT have rails or a rack at all. I ordered specifically without them. I am not sure about the others having issues, but thanks for the idea!Thanks, Ron
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Riker2k
Offline
27 posts
2008 Infiniti EX35
Ottawa Ontario
7-7-2008
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| « Re: NEW Update ! (rontek) | 12:31 PM 7/7/2008 |
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Hi folks,So this is my first post but am very interested in this topic as I just purchased my EX on June 16th, 2008 and about 5 days ago I experienced the leaky sunroof a few of you are talking about. Another name for the list I guess... Mine doesn't leak badly, and only when it rains hard; haven't tried an automated carwash yet though. Exactly as Ron commented it leaks at the back of the roof. I've scheduled a time with the dealer to look at it and then figure out what to do. I'll keep you all posted. As a note, my sales rep did mention they had a service bulletin out for "sedan" sunroof leaks (I believe he said last year) but nothing on the EX as far as he knew. Not very happy about the roof problem but love the car otherwise. Colin
Ottawa, Ontario, Canada
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dividedhighw
EX35 Expert
Offline
990 posts
2008 EX35 AWD (Technology Pkg)
Ottawa ON
4-22-2008
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| « Re: NEW Update ! (rontek) | 2:02 PM 7/7/2008 |
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| Quote, originally posted by rontek » | | My EX was March 08 production as well. Ron |
Hey Ron ... how can I tell the production date on my EX? TIA,
David
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (Riker2k) | 5:59 AM 7/8/2008 |
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Hi Colin,Thanks for the information. Please keep us posted with the response from your dealership. I have added your info to my list, if you need a copy, just shho me an e-mail, and I can send it off to you. That goes for anyone else too ! Good Luck ! Ron
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rontek
Offline
118 posts
Had -2008 Infiniti EX35 Now - 2009 Infiniti FX50S
Burlington MA
5-16-2008
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| « Re: NEW Update ! (dividedhighw) | 6:02 AM 7/8/2008 |
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When you open the drivers door, there is a label on the lower right of the frame. It has the production date in the upper left of the label. Month and Year.
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dividedhighw
EX35 Expert
Offline
990 posts
2008 EX35 AWD (Technology Pkg)
Ottawa ON
4-22-2008
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| « Re: NEW Update ! (rontek) | 6:31 AM 7/8/2008 |
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Thanks! (Mine is Jan 2008)Love your avatar, BTW! My sunroof hasn't leaked during heavy rains, but I haven't taken it through any sort of automated wash as yet. If/when I do, I'll keep you posted. I feel for you because I've found the people staffing the Infiniti toll-free number in Canada, absolutely NO help at all (I'm actually about to write a letter detailing the abysmal service and even worse attitude). I dread having to jump into this myself, but if/when it comes, I'll be all in ... in the meantime, hold fast. Cheers,
David
Modified by dividedhighw at 8:23 PM 7/16/2008
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