ca18datsun510 wrote:as far as having difficulty getting bmw to do it, i disagree.
also, general if you bought your car new at the dealership, you will get a loaner. and if there are no bmw vehicles, you will get a rental, at not cost to you.
all dealerships are different, you cant compare one to the next. you can have one dealership that has 30 3 series for loan, and 30 x3's, and they will run out. all brand new cars.
then you can have a lower volume dealer that has 10 brand new loaner, and at thier choice they take in lease return, and used cars and use them for loaners.
just cuase one person got a 318ti, and one got a 07 infiniti sedan, doesnt mean that somewhere else someone got a 07 328, and someone else got a 95 g20.
BMW doesn't have a loaner car requirement for it's dealers. They give the dealers an option of leasing vehicles from BMW USA for 1-2 years, and then they allow the dealer to sell them as a Certified BMW on their lot once the car is retired from the loaner program. The dealers actually get a kickback for having cars in the loaner program, which is why most of them do it. The kicker is, most BMW dealers will only loan the car out for certain services or if the car is under warranty. After warranty, you might be on your own.
As for Infiniti, it's part of the TOE (Total Ownership Experience) to expect a loaner vehicle at the time of any prearranged service visit. Infiniti of America requires it's dealers to lease a fleet (number depending on the size of the dealer) of loaner vehicles from Infiniti. IIRC those leases last 18 months to 2 years at which time the dealer can choose to keep a select number, and the rest go back to Infiniti corporate for who knows what. Infiniti also says the loaner car is available for the duration of warranty, but almost all of the dealers will let you have a loaner no matter how old your car is as long as it's an Infiniti. They see it as a way of getting repeat buyers [That part was actually in my TOE training book when I was working there].
Some smaller or less profitable BMW dealers are known to buy loaner cars instead of leasing them. Which is probably the case with the dealer that Greg's friend went to and ended up driving a 318i. You are NOT going to see that at an Infiniti dealer. If you do, report it and the Regional Manager will probably be down within a few hours to fix that problem.