Infiniti/Nissan Warranty Roadside Assistance Enhancements

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Nissan Extended Services North America’s (NESNA) partnership with Cross Country Automotive Services (CCAS) provides outstanding and professional Roadside Assistance benefits/support to our service contract clients. We are pleased to announce two new aspects of the program, VINpoint and Closed Loop Notification, which are designed to reduce wait time and increase convenience. These enhancements apply to all service contracts that include Roadside Assistance Benefits as follows:

Infiniti Extended Protection Plan:
> Elite New
> Elite Pre-Owned

QualityGuard+Plus:
> Supreme
> Deluxe
> Powertrain

Details regarding these enhanced nationwide services are provided below:

VINpoint
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VINpoint was developed to quickly and accurately locate a stranded motorist in order to secure roadside service. Clients calling from a Sprint, Verizon, AT&T or T-Mobile cell phone can be located using GPS and cell tower triangulation. Land line clients are located by linking to their home or business address.

Closed Loop Notification
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Roadside Assistance currently performs a follow-up phone call called Closed Loop Notification. While waiting for Roadside Assistance, the client is contacted with Service Provider information and estimated time of arrival. Clients now will be asked for their follow-up communication preference, and can choose text, e-mail or phone.

NESNA Roadside Assistance prides itself on providing service that exceeds the industry standard and is committed to enriching the total ownership experience of our Infiniti clients. We believe you will find these enhancements to have a positive effect, improving client satisfaction while providing additional peace of mind.

Thank you for your loyalty to Infiniti Vehicle Service Contracts.


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