Post by
shurnutz »
https://forums.nicoclub.com/shurnutz-u145307.html
Tue Oct 13, 2009 4:29 pm
I've bought a few things from them, for the most part its good stuff until recenly. I've not yet received a response for days about returning a product they've listed improperly to work with my vehicle. With my newest car i have a Saturn SL2 97 and bought a header for it (on the site you enter your car info from drop down menus which filters out any parts that don't work with your car and also includes universal parts like weldable exhausts) which says specifically "for all S-Series models 91-99", so of course i bought it, it says it works and thats exactly what i wanted. But what did i get? I got a header for 91-99 Saturn S-Series models with a SOHC engine. I have a DOHC model which the site said nothing about, i trusted them too much by accident. (before finding the correct header on ebay, i found a distributing site that sells the right part, i asked if they could order this part for me and also what i do to go about returning the incorrect part, this is the email I've now not received a response from for days, so I sent another email after i just finally found the right header on ebay who DID list all the correct and exact info on what it will actually work for) So now I've yet to receive another respose about the info to return the part, and also now sent another email saying i've found the correct header else where now, and what do i need to do to send this back for a refund. Also i've included in the email a question about they're return policy, i asked them that i understand they're return policy is a 10% restocking fee and I have to pay for shipping, (they're site says to make sure i want this part before buying because of this, which of course since they're site states the part works with my car, of course i wanted to buy it, i trusted there site.) but under the circumstances, can they reimburse me for these costs. (i.e. being it's not my fault i ordered a part that doesn't work on my car)
So that's my beef with Andy's Auto Sport's web site; but as I've said, I just sent the last email (tonight) about shipping and restocking reimbursement. Which that email was days after I had already asked about how to go about returning the product; and I've yet to hear even a response about just returning the product that I have a total of 30 days to return, what happens I ask when i pass this 30 day mark? I hope to not find out.