Post by
amani »
https://forums.nicoclub.com/amani-u172626.html
Sat Nov 20, 2010 1:35 pm
We finally did buy a car in NY, after having the worse experience Friday morning.
Thursday afternoon, my wife and I had seen a 2010 Nissan Maxima SV advertised on the Harte Nissan's (Hartford, CT) website for $28K with 6800 miles. We called the dealership and spoke with Tavya about the car. She answered some of our questions over the phone, but she didn't seem familiar with the car. I asked her if she worked for Harte Nissan, and she responded that she did.
I asked her if I could stop by on Friday (Nov 19th) to look at the car. Tavya said that she would notify the general manager and used car manager that I would be at the dealership between 10:30 - 11:00AM. We thought: Great, I can talk with a manager and get some questions answered.
On Friday, I showed up at Harte Nissan around 10:15AM. I asked the receptionist for either manager. The look on her face said everything: the general manager wasn't around, and it was used car manager had the day off. Uh? I mentioned to her that I spoke with Tavya, and again I see in her face that I wasn't going to like her answer. She did page the sales manager in his office, but he never came out to meet with me.
A salesman did approach me and asked if he could help. I told him about the car I had seen on the website, and he was familiar with it. We walked around outside, and couldn't find it. He checked the computer, made a phone call, and then informed me that an employee had taken the car home and that this employee had the day off.
Really?!
I could have made a scene in the showroom, but I didn't think this would accomplish anything. It wasn't salesman's fault. I thanked him for his time and left.
What made this the worse experience: I drove over 1 hour to find out that Harte Nissan has a communication problem, the car wasn't even on the lot, and it's being driven by employees and accumulating additional mileage that isn't disclosed on the website.
On my drive back, I told my wife about this experience. She jumped on the Internet, told me about a dealership in NY. I went, looked, test drove, negotiated a fair price, and closed the deal.
I'm still stunned by Harte Nissan.